Inquiry Response: Starting a Knowledge Management Program
Our analytics department is starting a knowledge management program. What are some best practices of starting a program for our analytics department? We’re looking for lessons learned and anything that would help a knowledge management program be more successful for people doing analytics.
THE BIG IDEAS:
- Integrate knowledge management into the way you do the work
- The importance of Community of Practice (COP)
- The importance of information architecture
INTEGRATE KNOWLEDGE MANAGEMENT INTO THE WAY YOU DO THE WORK